Once a purchase has been opened or shipped, that purchase is final. Loupe does not provide refunds, and returns are not accepted. There are no exceptions outside of potential shipping issues.
If shipping issues arise, Loupe will investigate the situation, and do their best to ensure the situation is resolved amicably.
You have 10 days after your estimated delivery date to report to Loupe that your package has not been delivered, OR that there is an issue with the product you have received.
For example, if you made a purchase on March 16th, and it has not been marked Delivered by March 30th, you must report this to Loupe prior to April 6th.
In the event a shipping issue arises, please reach out to Loupe AFTER contacting the carrier (USPS for example) for assistance. We must allow the carrier to have ample opportunity to assist in rectifying the situation prior to considering an exception. You can check the Loupe app or your email for tracking information. USPS, for example, requires 15 days to have elapsed past the estimated delivery date to conduct an investigation into the whereabouts to a potentially lost shipment, however we recommend contacting your local Post Office for more information.
Loupe does not provide refunds for breaks that do not fill immediately. Breaks are not guaranteed to fill within a specific timeframe. If a significant time has passed since your purchase, and a break has not filled, these situations are reviewed on a case-by-case basis.
Loupe will not provide refunds for break spots purchased less than 7 days prior. If a break has not filled after 7 days, refunds may be provided on a case-by-case basis.
If a break is cancelled, all purchased spots will automatically be submitted for a refund.
Loupe will be unable to resolve any issues reported after this deadline. Please note that holidays may cause delays in shipment and delivery.