We encourage the process of filming or photographing the opening or unboxing of items as they are received whenever possible! This adds a layer of security to your purchases.
If you receive an item that appears to be damaged, either prior to or during shipping, or does not match the listing description of the item as purchased, please let us know immediately!
While we do have a no refund, no return policy, we also always want to ensure that our customers receive what they've respected, and we'll absolutely investigate every situation on a case-by-case basis to ensure this is possible!
Sellers on Loupe Market are vetted, and we expect a high level of service from all sellers on the platform. In the event you do experience an issue with your Market order, please don't hesitate to reach out to us so that we can ensure we do everything in our power to assist.
Any refunds provided by Loupe will require the return of received items to the Market seller.