Once your package’s tracking information has been entered by the seller, you can track its journey from within the Loupe app by following these steps:
- Go to your profile tab on the Loupe app by tapping the silhouette in the bottom right hand corner
- Tap “Order History”
- Tap on the order you wish to track.
Provided shipping information has been entered, you should be able to locate your tracking number, and track it directly.
Please Note: We anticipate that shipping information will be entered within 5 business days of your purchase, or of the applicable break. As our Loupe Live Partners process a large amount of orders, please allow them that time to submit your order information.
In the event that 5 business days (M-F, excluding holidays and weekends) have passed since your purchase without tracking information being entered, please contact Loupe Support with your username, purchase date, and shop name. We’ll look into the situation as promptly as possible!
USPS tracking numbers are only valid for 120 days. Please note that due to this limitation, after that 120 day window, tracking may show inaccurate information. At this time, Loupe only allows tracking information from USPS, so UPS tracking information may not be available if that shipping method is utilized. Keep an eye on your email for tracking information!